Privacy Policy
Effective Date: April 1, 2026 · MyCityByt.com, Hyderabad, Telangana, India
Table of Contents
1. Overview
MyCityByt.com ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our Platform.
By using MyCityByt.com, you agree to the collection and use of information as described in this Policy.
2. Data We Collect
| Category | Examples | Source |
|---|---|---|
| Account Data | Name, email address, phone number, password (hashed) | You (at registration) |
| Profile Data | Delivery addresses, preferences | You (in profile settings) |
| Order Data | Items ordered, order amounts, delivery details, order history | Generated during use |
| Payment Data | Transaction ID, payment status (we do NOT store card/bank details) | Razorpay (payment processor) |
| Seller Data | FSSAI number, kitchen address, bank/UPI details for payouts | Sellers (at onboarding) |
| Usage Data | IP address, browser type, pages visited, device type | Automatically collected |
| Communications | Support messages, complaint text | You (when contacting us) |
3. How We Use Your Data
We use your data for the following purposes:
- Service Delivery — process orders, manage accounts, facilitate payments and payouts.
- Communication — send order confirmations, status updates, and support responses.
- Platform Improvement — analyse usage patterns to improve features and performance.
- Legal Compliance — maintain records as required by applicable Indian law.
- Fraud Prevention — detect and prevent fraudulent activity and abuse.
- Marketing — send promotional offers only if you have opted in. You may opt out at any time.
We will not use your data for any purpose not listed above without your explicit consent.
4. Data Sharing
4.1 With Sellers
When you place an order, your name, phone number, and delivery address are shared with the relevant seller to fulfil your order.
4.2 With Service Providers
We share data with third-party service providers who assist us in operating the Platform:
- Razorpay — payment processing
- Hostinger — web hosting infrastructure
- Email service providers — transactional email delivery
These providers are contractually bound to use your data only for the specified purpose.
4.3 Legal Requirements
We may disclose your data if required by law, court order, or government authority, or to protect the rights, property, or safety of MyCityByt.com, its users, or the public.
4.4 No Selling of Data
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
5. Data Storage & Security
Your data is stored on servers located in India. We implement industry-standard security measures including:
- HTTPS encryption for all data in transit
- Bcrypt hashing for passwords
- CSRF protection on all forms
- Role-based access controls limiting data access to authorised personnel
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
Retention: We retain your account data for as long as your account is active. Order records are retained for 7 years as required by Indian tax regulations. You may request deletion of your account data (subject to legal retention obligations) by contacting us.
6. Cookies
We use essential session cookies to keep you logged in and secure your session (CSRF protection). We do not use third-party advertising or tracking cookies.
| Cookie | Purpose | Duration |
|---|---|---|
| PHPSESSID | Session management (login state) | Session |
| csrf_token | Cross-site request forgery protection | Session |
You can disable cookies in your browser settings, but this may prevent you from logging in or using core Platform features.
7. Your Rights
You have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you.
- Correction — update inaccurate or incomplete data via your profile settings.
- Deletion — request deletion of your account and associated data (subject to legal retention requirements).
- Opt-out — unsubscribe from marketing emails at any time.
- Portability — request your order history in a machine-readable format.
To exercise any of these rights, contact us at privacy@smartkitchen.in. We will respond within 30 days.
8. Children's Privacy
MyCityByt.com is not directed at children under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a child under 18 has provided us with personal data, we will delete it promptly. Please contact us if you believe a child has registered on our Platform.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of significant changes via email or a prominent notice on the Platform. The effective date at the top of this page will be updated accordingly.
Continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.
10. Contact Us
For privacy-related questions or to exercise your rights:
MyCityByt.com — Privacy
Email: privacy@smartkitchen.in
Address: Hyderabad, Telangana, India